Question 1

How do I get started with Yeat?

Accepted Answer

You can fill up our interest form - Interest form
or contact us at +91 93428 96730

Question 2

Do my customers need an app to order from me?

Accepted Answer

Yeat is a web based application & works on any browser. There is no app download required for customers to order/view your menu. You can simply share your shopfront link, and customers can place their order. However, to access your chef dashboard you can download it on the playstore.

Question 3

Do I need any certification to join?

Accepted Answer

You just need your FSSAI registration certificate as per government mandate. If you don’t have one, don’t worry, you can still fill our interest form. We can help you get your business registered.

Question 4

What do I do once my account is created?

Accepted Answer

Add your dishes, enable notifications, and set your shop timings

Question 5

Does Yeat charge a commission?

Accepted Answer

Yes, we charge a nominal commission - 5% off each order facilitated on Yeat.

Question 6

How and when do I receive payments into my bank account?

Accepted Answer

Razorpay takes care of settlements. All transactions will be settled to your bank account within T+2 working days.

Question 7

Are there payment gateway charges?

Accepted Answer

Razorpay charges a payment gateway fee of 2% + taxes on each transaction. For more details you may refer their website.

Question 8

Do you have integrations with Delivery Service Providers?

Accepted Answer

We have a Dunzo Delivery integration, with which your deliveries are automatically assigned, and your customers are notified via WhatsApp.

Question 9

How long do I have to accept an order?

Accepted Answer

From the time the customer places the order, you have 2 hours to accept it. If the order
is not accepted within that time, it automatically get cancelled and the amount gets
refunded to the customer.

Question 10

What does setting shop timings mean?

Accepted Answer

Continuing from the above answer, since you have 2 hours to accept an order once its been placed, setting your shop timings lets you decide the time window between which a customer can place their order.

Question 11

Will I get alerted when someone places an order?

Accepted Answer

Yes, we have WhatsApp integration, where you will be notified when a customer places an order. Similarly, your customers also get order updates via WhatsApp.

Question 12

Can I issue discounts & coupon codes?

Accepted Answer

Yes, you can issue both at your own discretion within your dashboards.